Business process variant analysis: Survey and classification

Abstract

It is common for business processes to exhibit a high degree of internal heterogeneity, in the sense that the executions of the process differ widely from each other due to contextual factors, human factors, or deliberate business decisions. For example, a quote-to-cash process in a multinational company is typically executed differently across different countries or even across different regions in the same country. Similarly, an insurance claims handling process might be executed differently across different claims handling centers or across multiple teams within the same claims handling center. A subset of executions of a business process that can be distinguished from others based on a g..